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Most Important! Please Read

Winter Care Instructions - Please Read!!
Bleach and Chlorine: can they be used to keep fountains clean?
Can I leave my fountain outside in winter?
Is my henri item frostproof?
Can I use Anti freeze or a heating device to avoid ice?
Which Winter Cover fits my fountain?

General Questions

Are Henri fountains expensive to run?
How long is the pump cable?
Do the fountains splash?
How do I find my nearest dealer?
I live in an area with very hard water and am concerned about limescale, what can I do?
What kind of maintenance is involved?
What sort of maintenance does the pump need?
What are the 4 little rubber feet on the pump for?
Is there a risk of catching Legionnaires Disease from my fountain?

Installation Questions

Do I have to connect my fountain to the mains water supply?
Are the fountains difficult to set up?
What should I be aware of when installing my fountain?
Is there a booklet which covers most general installation?
Can I add a light to my fountain?
Where can I find instructions for how to install my fountain?

Pump Troubleshooting

My pump isn't working
My pump works but it's not pumping enough water to make the fountain work properly
My pump is noisy and pumps intermittently
How do I increase or decrease the flow?
What is the technical specification for my pump?

Troubleshooting and Problems

My fountain is losing lots of water and needs frequent topping up
My fountain or ornament is developing 'Spider' cracks
Why has the water in my fountain changed colour?
I've got the 5887F3 Medium Rock Fall / 5887F4 Large Rock Fall and can't get the water to flow evenly
Can I buy replacement parts for the fountains?
I can't get the water to flow properly.
My umbrella fountain is splashing

Paint and Finish

I've scratched the finish on my fountain, can it be repaired?
My fountain is starting to look tired, can it be refurbished?
How do I clean my fountain?
My fountain is covered in limescale, what can I do?
I'd like to order another item to match the ones I already have but don't know what the finish is?